ez338 Casino & Sportsbook Data Care
When you create an account on ez338, you share personal information with us—your name, address, phone number, and payment details. How we use that information, and who has access to it, is what this page explains. We keep your data protected through encryption, role-based access controls, and regular security audits. We do not sell your information to third parties, and we do not store payment card details on our servers.
This document describes what we collect, how we handle it, your legal rights, and how you can contact us if you have questions about your privacy on ez338.
What We Collect on ez338
We collect information in three categories. First, we collect identity information: your full name, date of birth, government-issued ID number, and proof of address. This is required by Indonesian financial regulators to verify who you are and to prevent money laundering. We ask for this information during account setup and store it securely on servers in data centres that comply with international standards.
Second, we collect payment information. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we store your transaction history and the last four digits of your payment method. For bank transfers through mobile banking, local payment, online payment, or e-wallet, we record your account number (not your PIN or password). We never store full credit card numbers or bank passwords on ez338's infrastructure.
Your identity verification is required by law
We verify your name and address to comply with anti-money-laundering regulations in Indonesia. This protects both you and ez338 from fraud and financial crime.
Third, we collect behavioural information. When you log in to ez338, we record the device type (Android, iOS, desktop), the IP address, and the time you accessed your account. When you place a bet or play a game, we log the game name, bet size, and outcome. This data helps us detect unusual account activity, settle disputes fairly, and improve the platform.
How We Use Your Data
We use your identity information to confirm your account is registered to the right person, to process your withdrawals, and to comply with tax and regulatory reporting. If you request a withdrawal of 50 million rupiah or more in a single month, we may ask for additional documentation to confirm the funds are legitimate. This is a standard practice across licensed platforms and protects your account from fraud.
We use your payment information to process deposits and subject to verificationly when you use mobile banking or local payment, and within one business day for bank transfers. We share this data with our payment processor (a PCI-DSS compliant third party) so that transactions can be completed. We do not share your payment data with advertisers or with any other external platform.
We use your behavioural data to detect suspicious account activity. If we notice a login from a new city (for example, from both Jakarta and Bandung within subject to verification), we may ask for a one-time password sent to your phone to confirm it was you. This is a fraud prevention measure and protects your account.
Your Rights on ez338
You have the right to access, correct, or delete your personal data. If you want a copy of all the information we hold about you, email our support team and we will provide it within 10 business days. If you notice an error in your address or phone number, log in to your account and update it immediately. We will verify the change within 24 hours.
If you want to delete your account, you can request this via email. We will close your account within 5 business days. However, we must keep your transaction history for seven years to comply with Indonesian tax law. This means we will retain your identity information and payment data even after your account is closed, but we will not use it for any purpose other than regulatory reporting.
Your data is our responsibility. We protect it as carefully as a bank protects your money.
Cookies and Third-Party Services on ez338
When you access ez338 on your phone or desktop browser, we place a small file called a cookie on your device. This cookie helps us remember your login session so you do not have to type your password every time you refresh the page. Our session cookies expire after subject to verification of inactivity for security. If you clear your cookies or use a private browsing window, you will need to log in again.
We also use analytics cookies to understand which games are most popular and which parts of the ez338 app crash most often. This helps us improve your experience. These cookies do not identify you personally; they count how many users accessed the platform each day.
We work with payment processors, identity-verification services, and fraud-detection vendors. These third parties see only the information they need to do their job. Your full account balance, your bet history, and your personal ID number are never shared with them.
This service is available only where local law permits. If you are accessing ez338 from a jurisdiction where online gaming is not permitted, you are responsible for understanding your local regulations.
We review this privacy policy once a year and update it if our practices change. We will email you if any material change affects how we collect or use your personal data. Your continued use of ez338 after an update means you accept the new policy. If you have questions about how we handle your data, contact our support team and we will respond within 4 hours.